(945) 243-2534

(945) 243-2534

PRIVACY POLICY

PRIVACY POLICY

LAST UPDATED: SEPTEMBER 26, 2026

Mantel Windows (“Mantel,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request an estimate, submit a form, interact with our advertisements, or communicate with us by phone, text message, or email.

1. INFORMATION WE COLLECT

1. INFORMATION WE COLLECT

We may collect information you voluntarily provide to us, including:

  • Name

  • Phone number

  • Email address

  • Property address, city, ZIP code, or service location

  • Information about your window project

  • Number of windows you may be looking to replace

  • Project timeline

  • Existing competitor quote information

  • Preferred appointment or contact time

  • Communications you have with us

  • Any other information you choose to provide

We may also automatically collect certain information when you use our website, including your IP address, browser type, device information, referring website, pages viewed, interactions with our website, and approximate geographic location.

We may collect information you voluntarily provide to us, including:

  • Name

  • Phone number

  • Email address

  • Property address, city, ZIP code, or service location

  • Information about your window project

  • Number of windows you may be looking to replace

  • Project timeline

  • Existing competitor quote information

  • Preferred appointment or contact time

  • Communications you have with us

  • Any other information you choose to provide

We may also automatically collect certain information when you use our website, including your IP address, browser type, device information, referring website, pages viewed, interactions with our website, and approximate geographic location.

2. HOW WE USE YOUR INFORMATION

2. HOW WE USE YOUR INFORMATION

We may use your information to:

  • Respond to questions and estimate requests

  • Schedule in-home window consultations

  • Provide window installation or replacement estimates

  • Contact you regarding your project

  • Send appointment reminders and service updates

  • Compare or review competitor quotes you provide

  • Provide customer support

  • Improve our website and services

  • Measure and improve advertising performance

  • Prevent fraud or misuse

  • Maintain business records

  • Comply with applicable laws and legal obligations

We may use your information to:

  • Respond to questions and estimate requests

  • Schedule in-home window consultations

  • Provide window installation or replacement estimates

  • Contact you regarding your project

  • Send appointment reminders and service updates

  • Compare or review competitor quotes you provide

  • Provide customer support

  • Improve our website and services

  • Measure and improve advertising performance

  • Prevent fraud or misuse

  • Maintain business records

  • Comply with applicable laws and legal obligations

3. CALLS AND TEXT MESSAGES

3. CALLS AND TEXT MESSAGES

When you provide your phone number and expressly agree to receive communications from Mantel Windows, we may contact you by telephone or text message regarding your inquiry, estimate request, appointment, project, or our services.

Where you separately consent to receive marketing communications, messages may include promotional or marketing content.

Consent to receive marketing calls or text messages is not a condition of purchasing any goods or services.

Message frequency may vary. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us using the information listed below.

4. COOKIES, ANALYTICS, AND ADVERTISING

4. COOKIES, ANALYTICS, AND ADVERTISING

We may use cookies, pixels, tags, and similar technologies to operate our website, understand how visitors use it, measure advertising performance, and improve our marketing.

These technologies may collect information such as:

  • IP address

  • Device and browser information

  • Website visits and page views

  • Referring URLs

  • Interactions with our website

  • Advertising interactions

We may use advertising and analytics services provided by third parties, including platforms such as Meta Platforms, Inc. and Google.

Our website may use technologies such as the Meta Pixel, Conversions API, Google Analytics, Google Ads tracking, or similar tools to measure advertising performance and better understand how visitors interact with our website.

Third-party platforms process information according to their own privacy policies.

We may use cookies, pixels, tags, and similar technologies to operate our website, understand how visitors use it, measure advertising performance, and improve our marketing.

These technologies may collect information such as:

  • IP address

  • Device and browser information

  • Website visits and page views

  • Referring URLs

  • Interactions with our website

  • Advertising interactions

We may use advertising and analytics services provided by third parties, including platforms such as Meta Platforms, Inc. and Google.

Our website may use technologies such as the Meta Pixel, Conversions API, Google Analytics, Google Ads tracking, or similar tools to measure advertising performance and better understand how visitors interact with our website.

Third-party platforms process information according to their own privacy policies.

5. LEAD FORMS AND ADVERTISING PLATFORMS

5. LEAD FORMS AND ADVERTISING PLATFORMS

You may encounter Mantel Windows through advertisements on Facebook, Instagram, Google, or other platforms.

If you submit information through a third-party lead form, the platform may collect and process your information before providing it to us.

Information we receive from those forms will be handled according to this Privacy Policy. The platform’s own privacy policy may also apply to information it collects.

You may encounter Mantel Windows through advertisements on Facebook, Instagram, Google, or other platforms.

If you submit information through a third-party lead form, the platform may collect and process your information before providing it to us.

Information we receive from those forms will be handled according to this Privacy Policy. The platform’s own privacy policy may also apply to information it collects.

6. HOW WE SHARE INFORMATION

6. HOW WE SHARE INFORMATION

We may disclose personal information to companies that help us operate our business, including providers of:

  • Customer relationship management (CRM) systems

  • Website hosting and infrastructure

  • Forms and lead management

  • Phone, email, and text messaging services

  • Scheduling and customer communications

  • Analytics

  • Advertising and marketing services

  • Payment and business administration services

We may also disclose information to professional advisors, government authorities, or other parties when reasonably necessary to comply with applicable law, enforce our rights, prevent fraud, protect Mantel Windows, our customers, or others.

We do not sell personal information for monetary consideration.

We may disclose personal information to companies that help us operate our business, including providers of:

  • Customer relationship management (CRM) systems

  • Website hosting and infrastructure

  • Forms and lead management

  • Phone, email, and text messaging services

  • Scheduling and customer communications

  • Analytics

  • Advertising and marketing services

  • Payment and business administration services

We may also disclose information to professional advisors, government authorities, or other parties when reasonably necessary to comply with applicable law, enforce our rights, prevent fraud, protect Mantel Windows, our customers, or others.

We do not sell personal information for monetary consideration.

7. SMS DATA

7. SMS DATA

Mobile information obtained in connection with SMS communications will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

We may share information with service providers that assist us in delivering text messages and operating our communications systems, solely as necessary to provide those services.

Mobile information obtained in connection with SMS communications will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

We may share information with service providers that assist us in delivering text messages and operating our communications systems, solely as necessary to provide those services.

8. DATA RETENTION

8. DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business and transaction records, resolve disputes, enforce agreements, and comply with legal obligations.

When information is no longer reasonably required, we may delete, anonymize, or de-identify it.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business and transaction records, resolve disputes, enforce agreements, and comply with legal obligations.

When information is no longer reasonably required, we may delete, anonymize, or de-identify it.

9. YOUR PRIVACY CHOICES

9. YOUR PRIVACY CHOICES

Depending on applicable law, you may have the right to request that we:

  • Provide information about personal data we maintain about you

  • Correct inaccurate personal information

  • Delete certain personal information

  • Stop certain communications

  • Honor other applicable privacy rights

You can also control cookies through your browser or device settings.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests.

Depending on applicable law, you may have the right to request that we:

  • Provide information about personal data we maintain about you

  • Correct inaccurate personal information

  • Delete certain personal information

  • Stop certain communications

  • Honor other applicable privacy rights

You can also control cookies through your browser or device settings.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests.

10. DATA SECURITY

10. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission, electronic communication, or storage system can be guaranteed to be completely secure.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission, electronic communication, or storage system can be guaranteed to be completely secure.

11. CHILDREN’S PRIVACY

11. CHILDREN’S PRIVACY

Mantel Windows’ services are intended for adults and property owners.

We do not knowingly collect personal information from children under 18.

If we learn that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete it.

Mantel Windows’ services are intended for adults and property owners.

We do not knowingly collect personal information from children under 18.

If we learn that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete it.

12. THIRD-PARTY WEBSITES

12. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of those third-party services. We encourage you to review their privacy policies before providing personal information.

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of those third-party services. We encourage you to review their privacy policies before providing personal information.

13. CHANGES TO THIS PRIVACY POLICY

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our business practices, technology, services, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We may update this Privacy Policy periodically to reflect changes to our business practices, technology, services, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

14. CONTACT US

14. CONTACT US

For questions about this Privacy Policy or requests concerning your personal information, contact:

Mantel Windows
Dallas–Fort Worth, Texas
Phone: (945) 243-2534
Email: help@mantelwindows.com
Website: mantelwindows.com

For questions about this Privacy Policy or requests concerning your personal information, contact:

Mantel Windows
Dallas–Fort Worth, Texas
Phone: (945) 243-2534
Email: help@mantelwindows.com
Website: mantelwindows.com